As misinformation, distrust, polarization, and algorithmically-amplified harms increasingly shape work in the humanitarian and development space, many organizations continue to rely on "social listening" approaches focused narrowly on tracking online content and narratives.
However, emerging research argues that these approaches are insufficient unless they are rooted in communities, connected to offline realities, and linked to meaningful response systems, not just correction.
This session will bring together leaders from multiple sectors to explore:
What a community-centered approach to information ecosystems looks like in practice;
How organizations can move beyond reactive monitoring toward trust-building and structural interventions;
What cross-sector collaboration is needed to address the broader "distrust ecosystem" affecting health, democracy, climate, and social cohesion; and
How communicators, researchers, community leaders, and policymakers can co-design more ethical, participatory, and effective systems.
The discussion will emphasize practical lessons, tensions, governance challenges, and opportunities for collaboration across disciplines and regions.
Hosted by Gates Foundation
As misinformation, distrust, polarization, and algorithmically-amplified harms increasingly shape work in the humanitarian and development space, many organizations continue to rely on "social listening" approaches focused narrowly on tracking online content and narratives.
However, emerging research argues that these approaches are insufficient unless they are rooted in communities, connected to offline realities, and linked to meaningful response systems, not just correction.This session will bring together leaders from multiple sectors to explore:What a community-centered approach to information ecosystems looks like in practice;How organizations can move beyond reactive monitoring toward trust-building and structural interventions;What cross-sector collaboration is needed to address the broader "distrust ecosystem" affecting health, democracy, climate, and social cohesion; andHow communicators, researchers, community leaders, and policymakers can co-design more ethical, participatory, and effective systems.The discussion will emphasize practical lessons, tensions, governance challenges, and opportunities for collaboration across disciplines and regions.
Hosted by Gates Foundation
Istmo - 4 International Social and Behavior Change Communication Summit info@sbccsummit.orgTechnical Issues?
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