MOMENTUM Safe Surgery partnered with Johns Hopkins Center for Communication Programs (CCP) to implement Human-Centered Design (HCD) workshops across four countries. The steps - empathize, define, ideate, prototype, and test enabled creative, user-centered solutions that were desirable, feasible, and viable.
Each country
addressed a unique challenge. Female genital mutilation/cutting (FGM/C) in Ebonyi State, Nigeria, emergency obstetric care in India, managing obstetric complications and post-natal family planning in Mali, and a focus on quality, facility-based deliveries in Senegal.
The HCD workshops revealed critical insights related to the challenges identified. In Nigeria, providers rarely counsel on the harms of FGM/C due to limited awareness and prevailing cultural norms. In India, providers struggle with heavy workloads, insufficient training, and resource shortages, resulting in burnout. In Senegal, poor clinic experience and community health actors' exclusion affected facility deliveries. In Mali, poor road conditions and a lack of trained staff for emergency referrals delay maternal care.
The workshops surfaced thoughtful, context-specific solutions to challenges, rooted in community engagement. In Nigeria, strengthening information at service delivery points and integrating FGM/C into community education, alongside provider training on anti-FGM/C policies to about its dangers and legal implications. In India, counseling materials, leaflets, and an empathy-focused videos for pregnant women and their partners aided ASHAs. Senegal's community dialogues and safe delivery preparation programs, leveraged a blood drive, built trust, preparedness, and stronger links between communities and health facilities. In Mali, using flipbooks for awareness and WhatsApp for referral coordination and training of matrones.